By creating an account, starting a trial, purchasing a plan, or using Lacak, the customer agrees to these terms. A checkout, order form, proposal, statement of work, or separate agreement may define additional commercial and implementation terms for a particular purchase. This is the English translation of the Indonesian terms; the Indonesian version governs if the two differ.
1. Parties and authority
“Lacak” means the service offered through lacakbisnis.id and related applications by Lacak. “Customer” means the business or party that purchases or activates a workspace. “User” means a person the customer authorizes to access that workspace.
A person creating a workspace or accepting these terms for an organization represents that they have authority to bind that organization. Lacak is intended for business use and not for children.
2. Service
Lacak provides attribution, CRM, communication, document, outbound, analytics, mobile, integration, and Enterprise capabilities according to the selected product, plan, configuration, provider support, and agreed scope.
Marketing descriptions explain the general purpose of the product. The binding entitlement, limits, channels, users, credits, billing period, and price appear at checkout, in an order form, proposal, invoice, or plan settings.
3. Accounts and access
The customer is responsible for:
- accurate account and billing information;
- assigning Admin, Manager, Sales, and other roles appropriately;
- protecting credentials and devices and removing access that is no longer authorized;
- user activity, integrations, and provider assets connected to the workspace; and
- promptly reporting suspected unauthorized access.
Accounts may not be shared in a way that bypasses limits, billing, audit, or security controls.
4. Trial, subscription, and billing
Seven-day trial
A trial starts after a supported payment method is added. Checkout displays the selected product, the amount due after the trial, and the first billing date. No subscription fee is charged before the trial ends.
Unless cancelled before that date, the subscription begins and renews for the selected billing period. Trials may be limited per customer, workspace, payment method, or business relationship to prevent abuse.
Prices, taxes, and plan changes
Public prices may exclude taxes, provider charges, implementation work, or other separately disclosed items. Upgrades, supported downgrades, added quotas, and billing-period changes show their price effect before confirmation. A downgrade may require export or completion of work that is not compatible with the lower plan.
Cancellation and refunds
The customer may cancel renewal through the available product controls or support channel. Cancellation normally takes effect at the end of the paid period. Processed payments are not refundable unless required by law or expressly agreed in writing.
5. Outbound credits and provider charges
Outbound credits are Lacak CRM usage units and are not electronic money. Credit consumption, included quota, top-up validity, use priority, limits, and price are displayed before purchase. Credits cannot be transferred or redeemed for cash unless agreed in writing.
Message pack prices include the official provider charges in effect at the time of purchase. Changes in official provider charges may reprice future packs. The customer remains responsible for charges arising from provider accounts or assets it owns or controls, such as advertising costs.
6. Acceptable use
Customers and users may not use Lacak to:
- send spam or messages without the required permission, impersonate others, commit fraud, phish, or manipulate metrics;
- conduct activity or publish content that violates law, another person's rights, provider rules, or recipient preferences;
- access a workspace, data, or resource without authorization;
- bypass limits, billing, suppression, audit, security, or technical controls;
- upload malware, disrupt the service, scan without authorization, or reverse engineer restricted parts; or
- use sensitive information without an appropriate need, lawful basis, and protection.
For outbound messaging, the customer must maintain the required communication basis, suppression and opt-out controls, approved templates, appropriate audience, sending schedule, and compliance with provider rules.
7. Customer data
The customer retains its rights in data entered or connected to the workspace. The customer gives Lacak a limited right to process that data as needed to provide, secure, support, and improve the service under the Privacy Policy and applicable agreement.
For end-customer data — including contact identities, conversation content, and media processed through the connected numbers — the customer is the Personal Data Controller and Lacak is the Personal Data Processor under Law No. 27 of 2022 on Personal Data Protection. Lacak processes that data only on the customer's instructions, as documented by its use of the service and its workspace configuration.
The customer is responsible for ensuring that collection, use, transmission, and processing instructions for its end-customer data have a lawful basis, including any required notices and consent, and for answering data subject requests as Controller. Lacak supports valid access and deletion requests through the customer according to available product controls, and may reject an instruction that clearly conflicts with law, security, provider requirements, or another person's rights.
8. Storage, data location, and quotas
Lacak runs on Cloudflare, Inc. infrastructure in the Asia-Pacific (Singapore) region. Customer data originating in Indonesia is therefore stored and processed outside Indonesian territory, and use of the service involves a cross-border transfer of personal data. As Controller, the customer is responsible for informing its own customers as its obligations require.
Conversation content and media are stored encrypted with keys separated per business, and access is restricted by business and by user role.
Each plan includes a media and data storage quota shown in plan settings. When a quota is reached, stored data is not deleted automatically; new media storage is blocked until the customer adds quota or frees space.
9. Third-party services
Channels, advertising platforms, payment services, cloud services, and other integrations are operated by third parties under their own terms, charges, policies, permissions, and availability. The customer authorizes Lacak to interact with them according to the selected configuration.
WhatsApp messages are sent and received through the WhatsApp Business Platform from Meta Platforms, Inc. and are subject to Meta's terms, policies, and approvals, including template rules, message categories, and number quality. Service infrastructure is provided by Cloudflare, Inc..
Lacak does not control API changes, account rejection, outages, provider limits, or policy decisions. A provider incident does not remove payment obligations for the portions of Lacak that remain available.
10. Intellectual property
Lacak and its licensors own the software, designs, documentation, trademarks, and service materials, excluding customer data. During an active subscription, the customer receives a limited, non-exclusive, non-transferable, revocable right to use the service under these terms.
Feedback may be used to improve the product without a royalty obligation, provided it is not used to disclose the customer's confidential information improperly.
11. Availability, support, and changes
Lacak works to keep the service available and recoverable but does not promise uninterrupted operation. Maintenance, incidents, providers, networks, emergencies, and security changes may affect particular functions.
Features may be repaired, replaced, or discontinued for security, legal, provider, or product quality reasons. Where practical, material reductions to a paid service will receive reasonable notice.
12. Suspension and termination
Lacak may limit or suspend access to prevent harm, abuse, unauthorized access, provider violations, legal risk, overdue payment, or disruption to the service. Where safe and practical, the customer will have an opportunity to correct the problem.
After termination, the right to use the service ends. Export access, deletion, retention, credits, and payment obligations follow the plan, applicable law, and the governing agreement.
13. Warranties and liability
The service is provided according to its available capabilities and does not guarantee sales volume, advertising performance, provider acceptance, or a particular business result. The customer remains responsible for business decisions, messages, data, audience, products, prices, and fulfillment to its end customers.
To the extent allowed by law, each party's liability is limited to provable direct loss and any cap stated in the order form or agreement. When no other written cap applies, Lacak's aggregate liability for claims related to the service does not exceed the subscription fees paid to Lacak during the six months before the event giving rise to the claim. A limitation does not apply where applicable law prohibits it or a written agreement expressly provides otherwise.
14. General terms
These terms, the Privacy Policy, checkout, order form, proposal, and additional agreement form the agreement for the purchased service. A more specific document controls the matters it addresses. Lacak may use affiliates and subcontractors to provide the service, as described in the Privacy Policy.
The laws of the Republic of Indonesia govern. The parties will first try to resolve a dispute through reasonable discussion. The final forum is stated in the order form or agreement; if none is stated, a competent forum in Indonesia applies. If one provision is unenforceable, the others remain effective. Failure to enforce a right is not a waiver of that right.
15. Contact
Send questions about these terms to legal@lacakbisnis.id. Product and Enterprise enquiries may be sent through the contact method shown on the Lacak site.